Pharmacy – from ERP Agency – your trusted IT Partner

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ERP Agency improves business processes in inovativeefficient way.

Софт Уан CRM



Pharmacy manufacturing sector generally has high standards for managing stocks, manufacturing processes and production, which means precise batch traceability. These standards, together with the most commonly used GMP standards in manufacturing, define a list of assumptions about the proper functioning of such companies. Most often the companies from these sectors are characterized by:

  • Precise batch management of materials and their tracking to the final product;
  • A large number of products in a one batch;
  • A significant number of employees involved in the production process. Based on this it is necessary to know which employee was involved in which production operation;
  • The number of operations / stages of production is large;
  • Remuneration of employees according to the established norm is an industry standard.


Starting point for pharmacy companies

Based on these positions, it is  clear that it is necessary to use a business system that can administer, control, but also inform about the important parameters of production processes. In recent years, the team of ERP Agency has successfully implemented several projects in pharmaceutical companies and gained experience and recommendations in this industrial sector.

Administration of processes in pharmacy

Administration of the production process must allow:

  • Resource planning (machines, subcontractors and employees);
  • Traceability of materials by batch number;
  • Planning the necessary materials;
  • Optimization of work orders by machines (production planning);
  • Written instructions (work orders) for employees, which determine resources, tools, materials, production operations, technological procedures, precautions, etc .;
  • Standardization of production operations and payment of bonuses based on achievements;
  • Traceability of final products by batches;
  • Documentation and traceability according to GMP standard.

Business needs

Production management process in pharmaceutical factories must allow early detection of “bottlenecks” and demands of materials or determine the need to reschedule work orders according to production conditions. The control should also allow analysis (comparison between planned and actual production costs). This helps calculate the actual production costs. Control process also provides an opportunity to monitor employees and compliance with the norms and it reflects in remuneration according to the achieved results.

System requirements

Business systems must provide quality information about all processes in the factory. The available and timely information in modern pharmaceutical companies is essential to meet the expectations of customers, employees and management.

What did our team do in order to answer these requirements?

The team of ERP Agency together with has developed its own modules that are used in pharmaceutical companies. Modules increased the efficiency in work and administration of production. Special emphasis should we placed on warehouse management. It satisfies the need with the Warehouse Management solution, which successfully manages microlocations, variants, etc. and is used on PDAs fully integrated with the business system.


The digitalization of the production process is a step that must be taken by all production companies. Over the years, our team has worked on a number of digitalization projects in Bulgaria, Macedonia, Kosovo, Albania, Serbia, Slovenia and has helped many companies to improve their business processes. We would like to share this experience with you. Your business can be more profitable once you apply this experience.

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List of common problems

  • Lots are managed manually;
  • High extra costs due to unused materials;
  • There are no written work orders, with instructions, blueprints, precautions, operations;
  • Employee remuneration is not based on measurable parameters;
  • Materials, especially smaller quantities, often remain in warehouses for years;
  • Machines and staff are not used optimally;
  • The actual production cost is unknown;
  • GMP reports and documents are administered manually in parallel records.

Case study - pharmacy

Hermes Consilium Ljubljana, Slovenia

Number of employees: 50

Year of implementation: 2018

Implemented packages:

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